![]() ![]() I thank God I have such an understanding son.īack to the water bill, I also noticed that I had a new account number as of January. He is aware that without a car, I could never keep everything going. Car Insurance for a household with 2 teens is out of control so another car is out of the question right now. My son has a car but he lets me use it so I can go back and forth from hospital, groceries, doctors appts., etc. I firmly believe that family should take care of family if at all possible. Out of work for the past 3 years to take care of my 85 year old mom, who lives with me because she has end stage dementia and needs 24 hour care. My life has been chaotic at best lately as I struggle to maintain my house of 23 years. This has caused more trouble than you can imagine. ![]() In my case, the new envelope looked exactly like the ambulance bill from the City of Phoenix and was therefore filed in the pile marked for Mom's medicare statements. I have spoken to quite a few people who did exactly what I did, overlook that it was the water bill. ![]() In January, they changed the envelopes to a standard letter size envelope. ![]() Has anybody noticed that the City of Phoenix water services department has undergone some very pertinent changes in the customer service department? I think the most confusing change was the new billing envelopes. Was no wet ground to indicate a leak! That's a lot of water! Where did it go? Maybe there is a new underground oasis in NE Phoenix. You would think that my home would have lakefront views, but there Helpful? Yes No RepliesĪccording to the City of Phoenix, I have used an excess of 500,000 gallons of one of our most precious commodities in just 4 months! WATER. This monopoly should be outlawed and if this wasn't the ONE place to get water from I'd quit their service right this minute. It was their mistake and, in my opinion, since it was during normal business hours they should have sent a technician out immediately to restore the service. And why is there no exceptions for situations like this where the customer is left screwed? There was no email or phone call ever issued to say the transfer was never initiated and since I had confirmation numbers I thought everything was good to go. In my opinion, the customer service at the water department should have researched the shut off to see if there were any new tenants in the house as well as transfers that may be in progress associated with the address. So even though I am paid in full and I scheduled the transfer accordingly, I still sit here 26 hours later with no water and no response from anyone after multiple phone calls and emails in regards to when it will be back on. I explained that I felt this was unacceptable due to the fact that I have 2 sick kids and a 2 year old living in this house and they told me there's nothing they can do. Then when the water was shut off I called to see what was going on and they explained the transfer never happened and that it would be 24 hours before the water can be turned on. So for almost 2 weeks I thought everything was in my name and there were no problems. Somehow the transfer was never initiated and on Feb 8th my water was shut off due to the previous tenants finally turning it off. I got confirmation numbers on the transfer date and also the payment I made to bring the account down to a $0.00 balance. My water was scheduled for transfer on Jan 26th as we were moving in on Jan 27th. PHOENIX, ARIZONA - I recently moved into a house in the North Phoenix area. ![]()
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